Customer Care Priority
Communication language
How to advertise Services per
channel’ Guide. Customer-friendly contact rules
channel’ Guide. Customer-friendly contact rules
Content
Child protection policy
No political, religious or offensive topics
No political, religious or offensive topics
Subscription
Double opt-in capabilities
Clear registration keywords
Welcome messages, user registration status, TC’s links
Clear registration keywords
Welcome messages, user registration status, TC’s links
Subscription Reminder
Reminders providing price point, INFO command and opt-out command every 3 user charges
Charging
Predefine attempts
Refunds management
Refunds management
Subscription Cancellation
STOP ALL commands
Intelligent un-subscription keywords support
Manual un-subscription process
Automatically un-subscription non charged for period of 60 calendar days
Intelligent un-subscription keywords support
Manual un-subscription process
Automatically un-subscription non charged for period of 60 calendar days
Data Management
Privacy protection of data for no more than 90 days
Complaint Management
Complaints threshold definition <0.5%
Ongoing monitoring via various channels.
Ongoing monitoring via various channels.
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